[Occurs rarely] If, after purchasing this package, you do not see all the assets and only the free ones are displayed, please do not be alarmed! This is a known issue with the itch.io platform.
To resolve this, please leave us a comment with the email address (or an identifiable part of it) used for the purchase. We will contact you to fix the issue.
(For security reasons, you do not need to provide the full email address; an identifier such as `user***@example.com` is sufficient.)
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Comments
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If I bought the starter pack, do I have to pay full price for $25 one to upgrade.
Yes, I don’t like that itch.io system either.
I purchased the pack and I only got the starter pack. Email should be ziyan****@gmail.com
In your payment history, it shows that you only paid $4.99, which is the value of the starter pack. If you want the full content, it costs $25.
Ah I completely misunderstood then. Sorry for inconvenience.
⚠️ Important Notice ⚠️
[Occurs rarely] If, after purchasing this package, you do not see all the assets and only the free ones are displayed, please do not be alarmed! This is a known issue with the itch.io platform.
To resolve this, please leave us a comment with the email address (or an identifiable part of it) used for the purchase. We will contact you to fix the issue.
(For security reasons, you do not need to provide the full email address; an identifier such as `user***@example.com` is sufficient.)
Hello? :)